Meeting Summarizer — SyncFlow AI

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Quarterly Executive Prep — Aug 11, 09:00-10:05
Attendees: Rohan (COO), Maya Patel (CFO), Devon Clarke (VP Sales), Aisha Nkosi (Head of Product)

Maya opened with Q3 numbers: revenue at 4.1M, 6% under plan, mostly from two enterprise renewals slipping into Q4. Gross margin improved to 71% after the infra consolidation.
Devon pushed for two extra enterprise AEs to cover EMEA; Maya said hiring stays frozen until the Q4 forecast is re-baselined, but agreed to one contractor for pipeline support.
Aisha walked through the Atlas platform roadmap. The governance module is ready for design partner testing; the analytics rebuild slipped three weeks because of the data migration.
We agreed the board deck must lead with retention (NRR 112%) rather than new logo growth.
Rohan raised the support backlog — 340 open tickets, first response averaging 19 hours. Aisha will pull two engineers onto a two-week burndown.
Decision: approve the design partner program for governance, target 5 partners.
Decision: defer the EMEA AE hiring to the November planning cycle.
Open question: whether to re-price the mid-market tier before renewal season. Maya will model three scenarios.
Next steps discussed: board deck draft by the 22nd, forecast re-baseline by the 18th, support burndown starting Monday.

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